Service Terms and Conditions

Terms & Conditions

These Terms & Conditions govern the use of the online booking platform and the charter services provided by Yacht Management Limited.

Parties
These Terms & Conditions are entered into between:
The User of the booking platform, hereinafter referred to as the “Client”; and
Yacht Management Limited, having its registered office at Shop 19, L’Estuaire, La Balise Marina, Rivière Noire, Mauritius and hereinafter referred to as ‘YML’

1. Contract Formation
A valid booking is established once:
1.1 The Client has filled in the required information (such as, but not limited to, the guests manifest, contact details, etc) on the online booking platform
1.2 The Client has made the payment online using the various payment methods available
Payment of the service signifies the customer's full understanding and agreement with these terms.

2. Vessels in Operation
Fontaine Pajot Mahe 36 – Sailing Catamaran
• Max Capacity: 13 passengers
• Features: 3 double cabins, private toilet & shower, kitchen, sound system, fridge & freezer, gas BBQ, kitchen.
Beneteau Gran Turismo 40 – Motor Yacht
• Max Capacity: 8 passengers
• Features: 2 double cabins, private toilet & shower, air-conditioning, generator, electric BBQ, microwave/oven, teak flooring, fridges, sound system, submersible swim platform, underwater light.

3. Included Equipment
All cruises will include the following equipment for the guests onboard:
• Snorkeling gear (masks & fins)
• Towels
• Tableware (cutleries, napkins and all essential equipment for eating)
• Bedding & linen (overnight cruises only)
Note: Wi-Fi and entertainment systems are not available onboard.

4. Catering & Drinks
Catering options vary by cruise type but are the same on both boats, a detailed menu is available and will be sent to the client on his/her request only.
• Full-day cruise (10AM to 4PM): 3-course lunch
• Half-day (8AM to 11AM): Breakfast
• Whale watching (8h30AM to 12h30PM): Breakfast
• Sunset (4PM to 6PM): Snacks
• Overnight (multiple days): All meals included (catamaran only)
Drinks: Offered on all cruises on both boats. Alcoholic beverages available during full-day, sunset, and overnight trips but not on half-day and whale watching trips. Selections include wine (white, red, rosé), beer, soft drinks, juices, tea, and coffee, water, etc.
Dietary Needs:
Please inform YML of any allergies or dietary requirements at least 7 days before embarkation. We will accommodate requests when possible; additional charges may apply.

5. Taxes
Unless stated otherwise, all prices include VAT and other applicable taxes at the time of the booking.

6. Payment Terms
100% of the amount will be due to confirm the booking.

7. Cancellation Policy
By YML:
YML reserves the right, at its sole discretion, to cancel any booking for reasons including but not limited to:
• Cyclones or adverse sea/weather conditions
• Force majeure events
• Safety concerns
If YML cancels, customers may choose to reschedule or receive a full refund without any further claim for compensation.
By The Client
Refund Policy:
• 25% of the total charter price is non-refundable once the booking is confirmed.
• 55% refund of the total charter price if cancellation is made at least 1 month before the scheduled departure.
• 35% refund of the total charter price if cancellation is made at least 7 days before the scheduled departure.
• No refund if cancellation is made within 24 hours of the scheduled departure.
• No refund in case of a no-show (failure to arrive at the agreed meeting time and location).
Cancellation requests must be sent by email to: info@yachtmauritius.com

8. Liability
8.1. The client hereby waives, releases, and fully discharges YML and their respective officers, directors, employees, agents, affiliates, representatives or anyone acting on YML’s behalf or under its instructions from any liability and against any claims (in whatever form and to the fullest extent permitted by law) arising out of or in any way connected with this agreement and YML’s obligations thereunder.
8.2. The client will indemnify and hold YML harmless from any claims, actions, damages, liabilities and expenses in connection with loss of life, personal injury or property damage arising out of or resulting from any event occurring through the services provided or the use by the client of a vessel or any part thereof, or occasioned in whole or in part by any act or omission of the client, except where such claims, actions, damages, liabilities and expenses arise from the negligence, “fault”, willful act or omission of YML, its employees or agents. In the event that YML, through no fault of its own, becomes a party to a dispute brought by or against the client or against or by a third party, then the client will protect and release YML from any liability against such proceedings, and shall pay, all reasonable costs, expenses and legal fees incurred or paid by YML in connection therewith.
8.3. YML shall not be liable to the client or any third party for any loss, damage, disruption of services or usage of YML services for any reason, including but not limited to acts of God, pandemic, fires, explosions, civil commotions, strikes, lockouts and lockdowns, emergencies, local or regional disasters of any kind including meteorological phenomenons, third party actions, regardless of the nature or duration thereof.
8.4. All minors will be under the responsibility of their parent/carer at all times. The provisions of this clause (Liability) will be binding and enforceable with regard to minors.